Parts Return Policy

PARTS RETURN CRITERIA*

All part returns must be:

  • New and in saleable condition
  • Accompanied by original proof of purchase and subject to inspection by WBM
  • In original packaging
  • A WBM stocked part
  • A minimum $20 per unit value
  • Returned no later than 90 calendar days from original purchase date

NON-REFUNDABLE ITEMS

The following parts are non-returnable in any circumstance:

  • Electrical parts
  • Hydraulic hoses
  • Seals
  • O-rings
  • Gaskets
  • Non-stocking parts
  • Special order parts
  • Made-to-order parts

RE-STOCKING FEES

  • Returns within 15 days of purchase date: No restocking fee
  • Returns after 15 days and up to 90 days: 30% restocking fee
  • Returns beyond 90 days will not be accepted

ADDITIONAL INFORMATION

  • All credits will be processed at original
    purchase price
  • Any freight costs associated with parts returns are the responsibility of the returning party
  • Maximum annual parts return threshold is limited to 5% of total annual purchases
  • All parts returns exceeding $1,000 extended value requires General Manager approval

REIMBURSEMENT METHOD

  • Purchases made on account will be credited to same
  • Credit or Debit card purchases will be refunded to same card used for purchase
  • Cash purchases will be refunded by cheque

*WBM reserves the right to update and/or change this parts policy at any time.

 

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